Frequently asked questions
Everything practices ask before moving to VizzitMD, answered in full. VizzitMD is a HIPAA-compliant CRM and EHR built for house-call and mobile medical practices — clinicians who travel to patients rather than seeing them in a clinic. The questions below cover how drive-time scheduling works, what VizzitMD documents during a home visit, how orders and e-prescribing are signed, how billing and claim tracking run, and how the platform is priced. If a question is missing, ask it during a demo and it will end up on this page.
Every question, answered
What is VizzitMD?
VizzitMD is a HIPAA-compliant CRM and EHR built specifically for house-call and mobile medical practices — clinicians who see patients at home rather than in a clinic. VizzitMD combines patient management, drive-time scheduling and routing, in-home clinical documentation, orders and e-prescribing, two-way referrals, insurance eligibility checks, billing-code suggestion, and electronic claim submission in a single system, so one day of home visits runs end to end without switching tools.
What is a house-call EHR, and how is it different from a clinic EHR?
A house-call EHR is an electronic health record designed for care delivered in the patient's home, where travel between visits is part of the clinical day. A clinic EHR assumes the patient comes to the provider, so it treats scheduling as a calendar problem and ignores distance entirely. A house-call EHR like VizzitMD treats travel as a scheduling constraint: appointment slots are ranked by drive time, the day is planned as a route rather than a list, and documentation is built for a laptop on a kitchen table instead of a fixed workstation.
How does drive-time scheduling work in VizzitMD?
When booking a visit, VizzitMD ranks available appointment slots by how much travel each one adds to the day, measured from the provider's previous stop — so a slot six minutes away is offered ahead of one that costs a 38-minute detour. The booked day is then shown as a single live route map with distance and drive time for every leg, and a turn-by-turn "Start Drive" flow moves the provider from stop to stop.
Is VizzitMD HIPAA-compliant?
Yes. VizzitMD is HIPAA-compliant and a signed Business Associate Agreement (BAA) is available with every plan. Protected health information is encrypted at rest with AES-256-GCM, every action is recorded in append-only audit logs, each practice's data is isolated at the tenant level, and access runs through OAuth 2.0 / OIDC. Routing and geocoding use Amazon Location Service, which is BAA-eligible, so patient addresses never pass through a consumer maps API.
Can patients see when the provider is arriving?
Yes. VizzitMD sends each patient a live "on the way" tracking link that opens in any web browser — patients do not need to download an app, create an account, or sign in. The link shows the provider's current estimated time of arrival and the remaining distance, updating as the provider drives. This replaces the open-ended wait that makes home visits difficult for patients and family caregivers to plan around, and it is particularly useful for the elderly and homebound patients who make up much of a house-call panel, where a carer may need to be present for the visit. The provider marks themselves en route from the day-route screen and the link becomes live at that moment; the location behind it is resolved server-side through Amazon Location Service rather than by a consumer maps API.
Which visit types can VizzitMD document?
VizzitMD ships dynamic multi-step visit templates for 12 encounter types: New Patient Visit, Follow-Up Visit, Annual Wellness Visit (AWV), Welcome to Medicare (IPPE), Home Health Certification & Recertification, Transitional Care Management (TCM), Chronic Care Management (CCM) monthly management, Smoking Cessation Counseling, Wound Care Visit, Cognitive Assessment Visit, Autonomic Nervous System (ANS) Testing, Brain Mapping / Quantitative EEG (qEEG) Assessment. That list is deliberately built around what a home-visit practice actually bills rather than around a generic clinic encounter. Each template captures structured findings, vitals, ICD-10 diagnoses, and the orders arising from the visit in a single pass, and electronic signatures are collected on-site in the patient's home rather than added later from memory. VizzitMD also generates a filled California POLST form directly from the visit data, so an advance-care-planning conversation held at the kitchen table produces the signed document before the provider leaves.
Does VizzitMD handle orders and e-prescribing?
Yes. VizzitMD handles medication, durable medical equipment (DME), laboratory, diet, and supply orders from a single queue. Medications are selected against a built-in FDA National Drug Code (NDC) catalog rather than typed free-hand, and diagnoses are coded against a full ICD-10 reference. Orders route through a dual-signature workflow — when an encounter is performed by a nurse practitioner or physician assistant, a supervising physician co-signature is required before the order is released — and VizzitMD generates pharmacy-ready, fax-ready order PDFs directly from the chart.
How does billing work in VizzitMD?
Billing in VizzitMD starts at the point of care rather than in a back office. CPT and HCPCS codes are attached while the provider is still documenting the visit, instead of being reconstructed from a note days later. A suggestion engine proposes the codes that fit the encounter type, drawing on a rules table of 52 home-visit codes grouped into 14 encounter categories — including the 99341–99345 new-patient and 99347–99350 established-patient home and domiciliary evaluation and management families that house-call practices bill most. Each practice can apply its own price overrides on top of those codes, and the patient's estimated cost is shown before the visit ends. Completed claims are submitted electronically from the same worklist, and every visit carries a billing state tracking it from codes assigned, through submitted, to accepted.
Does VizzitMD check insurance eligibility and submit claims?
Yes. VizzitMD is connected to the Claim.MD clearinghouse, which covers three distinct jobs that home-visit practices usually run through a separate portal. The first is a searchable payer directory, kept current by an automatic weekly sync, so staff are not working from a stale spreadsheet of payer IDs. The second is a real-time patient eligibility check that can be run before the provider drives out, which matters more for house calls than for clinic visits: a coverage problem discovered at the door has already cost the travel. The third is electronic claim submission directly from the billing worklist, with no re-keying into a second system. Every visit then carries an explicit billing state tracking the claim from codes assigned, through submitted, to accepted, so a claim that stalls is visible rather than silently unpaid.
Does VizzitMD know how often a billing code can be used?
Yes. Frequency limits are encoded in VizzitMD alongside each billing code, spanning 8 distinct period types: per visit, per calendar month, per calendar year, per rolling 12 months, per 60-day episode, per discharge episode, per session, and once per lifetime. Frequency rules are a particular hazard in home-visit billing because the codes involved carry unusually hard limits. The Welcome to Medicare visit (IPPE) is billable exactly once in a patient's lifetime. Annual Wellness Visits are limited per calendar year. Transitional Care Management is tied to a discharge episode, and Chronic Care Management accrues per calendar month. A practice tracking those windows in a spreadsheet will eventually bill one twice and have the claim denied, which is why VizzitMD holds the limit next to the code rather than in someone's memory.
Does VizzitMD support referrals with home-health agencies?
Yes. VizzitMD exchanges referrals with home-health partners in both directions — office to home health and home health to office. Accepting an incoming referral automatically creates the referral record, the patient record, and the scheduled visit in one action, so continuity of care is preserved across settings without anyone re-entering the same demographics twice.
Who is VizzitMD for?
VizzitMD is built for solo providers running home visits, multi-provider mobile practices managing a full patient panel, and multi-site groups or health systems that need SSO/SAML, role-based access, and a custom Business Associate Agreement. The common thread is a practice whose clinicians travel to patients, where the drive between visits is a real constraint on how many patients can be seen in a day.
How much does VizzitMD cost?
VizzitMD is priced per provider rather than per feature, and every plan ships with the complete platform — there are no per-claim fees and no setup fees. Three tiers are available: Solo for a single provider, Practice for multi-provider practices, and Enterprise for multi-site groups. Each tier is quoted based on the number of providers and sites, so pricing is confirmed through a demo rather than published as a list price.
Does VizzitMD replace a separate billing tool or scheduling app?
Yes — that consolidation is the point. Practices running home visits typically stitch together a billing tool, a clearinghouse portal, a consumer maps app, spreadsheets for the visit list, and a fax machine for orders. VizzitMD covers scheduling and routing, in-home charting, orders and e-prescribing, referrals, patient follow-up, eligibility checks, coding, and claim submission in one system, so the day is run from a single screen instead of several disconnected tools.